Bilingual Call Centre Agent (Afrikaans/English) – Permanent

A good call centre job in Pietermaritzburg gives you training, shifts you can plan around and room to move up. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in Pietermaritzburg; early starts mean public transport timing matters, so check your route before applying. There's a probation period of three months before the contract is confirmed.

• Follow up on open tickets and phone customers back when promised.
• Troubleshoot routers, fibre connections and app logins step by step.
• Escalate complex complaints to a team leader with clear case notes.
• Answer inbound calls within target and greet callers using the approved script.
• Attend team huddles and weekly coaching sessions on call recordings.
• Process address changes, refunds and cancellations on the billing system.
• Meet daily targets for average handle time, quality score and first-call resolution.

• You stay calm when a caller is angry
• Matric with a pass in English
• No criminal record, as most clients run a background check
• Able to pass a voice and accent assessment

• Technical know-how on Wi-Fi, fibre or smartphones
• A second language, especially Afrikaans, isiZulu or Portuguese
• Previous contact centre or retail customer service experience

• Paid training for 2 to 4 weeks before you go live
• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor
• Company transport home after night shifts

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.