how2apply

Collections Agent (Early Arrears)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

Hit your collection targets at this debt collection agency in Durban Central and your commission shows it. Expect to be trusted with real work from your first week.

This post is in Durban Central (KwaZulu-Natal). Please only apply if you can travel there daily.

What you'll actually do

Answer disputes about balances, interest and fees with a printed statement.
Hand accounts over for legal action once internal steps are exhausted.
Update debtor contact details from tracing searches.
Record reasons for non-payment so the credit team can adjust policy.
Track broken promises-to-pay and follow up within 48 hours.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Send written arrangements by SMS or email straight after each call.

Must-haves

At least 6 months in collections, sales or a call centre
Target-driven and comfortable with commission
You keep your tone respectful even when the debtor is not
Good with numbers, dates and payment calculations
Matric

Extra points for

Knowledge of the NCA and prescription rules
Experience on a collections system such as Debtmaster or a dialler platform

What you get

Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you

How to apply for this job

Make sure the role, the hours and working in Durban Central really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: last three payslips showing commission earned plus your matric results, certified.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Durban Central.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.