how2apply

Call Centre Agent (Night Shift, US Market) – Experienced

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

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Job Description

A good call centre job in Durban Central gives you training, shifts you can plan around and room to move up. Bring a calm head on busy days and you'll be fine.

This post is in Durban Central (KwaZulu-Natal). Please only apply if you can travel there daily.

What your day looks like

Answer inbound calls within target and greet callers using the approved script.
Follow up on open tickets and phone customers back when promised.
Troubleshoot routers, fibre connections and app logins step by step.
Log every interaction and outcome in the CRM before taking the next call.
Meet daily targets for average handle time, quality score and first-call resolution.
Process address changes, refunds and cancellations on the billing system.

What you need

You stay calm when a caller is angry
No criminal record, as most clients run a background check
Open to rotating shifts, including nights and weekends for offshore campaigns
Clear, neutral spoken English and good typing speed (around 30 wpm)
Basic computer skills: Windows, email and working across a few screens

Helpful, not essential

Technical know-how on Wi-Fi, fibre or smartphones
Previous contact centre or retail customer service experience

On offer

Monthly performance bonus linked to quality and attendance
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: a CV with a working cellphone number and email address plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Durban Central.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.