how2apply

Bilingual Call Centre Agent (Afrikaans/English)

How2Apply Talent Network

Umhlanga, KwaZulu-Natal

Full-time

Posted 4 hours ago

Full-time Customer Service & Call Centre

R7 000 – R9 250/month

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Job Description

You'll take customer calls and chats at an online retail help desk in Umhlanga, sorting problems on the first contact. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Umhlanga. Relocation is not covered for this one. Weekend work is on a roster, so you won't be on every weekend.

What you'll actually do

Escalate complex complaints to a team leader with clear case notes.
Process address changes, refunds and cancellations on the billing system.
Verify caller identity before sharing any account details, as POPIA requires.
Answer inbound calls within target and greet callers using the approved script.
Log every interaction and outcome in the CRM before taking the next call.
Attend team huddles and weekly coaching sessions on call recordings.

You'll need

Matric with a pass in English
You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
Basic computer skills: Windows, email and working across a few screens
No criminal record, as most clients run a background check

Nice if you have

Previous contact centre or retail customer service experience
A Customer Service NQF Level 2 or 4 learnership certificate

What's in it for you

Clear promotion path to team leader or quality assessor
Medical aid option after probation
Monthly performance bonus linked to quality and attendance
Company transport home after night shifts

How to apply

Make sure the role, the hours and working in Umhlanga really suit you before you apply.
Keep copies of these ready to send: certified copy of your ID plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Umhlanga; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.