Customer Service Consultant (Cellular Store)

Customers bring their problems to your counter at an insurance branch in Hammarsdale, and leave with answers. This role rewards consistency more than flash.

The work is in Hammarsdale, KwaZulu-Natal, so you'll need a reliable way to get there every day.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.
• Take payments, balance your till and bank cash at close.
• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.

• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• You can stay polite with a long queue watching

• Speaking the main local language of your area
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.