Branch Service Consultant (Insurance Walk-In) – Permanent

This furniture retail branch in East London needs someone friendly who can fix account problems while the queue moves. You don't need to be the loudest person in the room, just the one others can count on.

This post is East London-based, with most of your time spent at a furniture retail branch. Weekend work is on a roster, so you won't be on every weekend.

• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.

• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end

• Speaking the main local language of your area
• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.