how2apply

Customer Service Agent (Telco Support)

How2Apply Talent Network

Coega, Eastern Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R6 750 – R8 750/month

Apply for this job

Job Description

You'll take customer calls and chats at an insurance claims contact centre in Coega, sorting problems on the first contact. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Coega (Eastern Cape). Please only apply if you can travel there daily. Weekend work is on a roster, so you won't be on every weekend.

What you'll actually do

Process address changes, refunds and cancellations on the billing system.
Troubleshoot routers, fibre connections and app logins step by step.
Attend team huddles and weekly coaching sessions on call recordings.
Escalate complex complaints to a team leader with clear case notes.
Follow up on open tickets and phone customers back when promised.

Must-haves

No criminal record, as most clients run a background check
You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
Matric with a pass in English

Nice if you have

A Customer Service NQF Level 2 or 4 learnership certificate
A second language, especially Afrikaans, isiZulu or Portuguese

What's in it for you

Company transport home after night shifts
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Coega.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.