how2apply

Customer Care Consultant (Retail Bank) – Experienced

How2Apply Talent Network

East London, Eastern Cape

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at an online retail help desk in East London, sorting problems on the first contact. Expect to be trusted with real work from your first week.

You'll report in East London. Relocation is not covered for this one.

What your day looks like

Follow up on open tickets and phone customers back when promised.
Answer inbound calls within target and greet callers using the approved script.
Handle callers with UK, US or Australian accents and time zones.
Process address changes, refunds and cancellations on the billing system.
Log every interaction and outcome in the CRM before taking the next call.
Troubleshoot routers, fibre connections and app logins step by step.
Reply to emails and live chats within the service-level window.

Must-haves

Matric with a pass in English
You stay calm when a caller is angry
No criminal record, as most clients run a background check
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)

Extra points for

Previous contact centre or retail customer service experience
A Customer Service NQF Level 2 or 4 learnership certificate
A second language, especially Afrikaans, isiZulu or Portuguese

On offer

Company transport home after night shifts
Monthly performance bonus linked to quality and attendance
Medical aid option after probation

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID, a CV with a working cellphone number and email address plus proof of residence for the background check.
Send your details with the form below. Add one or two lines about similar work you've done.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around East London.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.