how2apply

Call Centre Agent (Night Shift, US Market)

How2Apply Talent Network

Coega, Eastern Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

Apply for this job

Job Description

Customers phone this international outsourcing contact centre in Coega when something has gone wrong, and your job is to put it right. If you turn up on time and finish what you start, you'll fit in quickly.

The site is in Coega; early starts mean public transport timing matters, so check your route before applying. Overtime comes up in peak season and is paid.

The work, day to day

Meet daily targets for average handle time, quality score and first-call resolution.
Answer inbound calls within target and greet callers using the approved script.
Log every interaction and outcome in the CRM before taking the next call.
Troubleshoot routers, fibre connections and app logins step by step.
Escalate complex complaints to a team leader with clear case notes.

You'll need

Able to pass a voice and accent assessment
You stay calm when a caller is angry
Matric with a pass in English
Clear, neutral spoken English and good typing speed (around 30 wpm)

Nice if you have

A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience

On offer

Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

How to apply for this job

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 9 working days.

How2Apply recruits for this position on behalf of hiring employers around Coega; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.