Branch Service Consultant (Insurance Walk-In) – Immediate Start

You'll help walk-in customers at a department store service desk in Johannesburg CBD, face to face, all day. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Johannesburg CBD, Gauteng, so you'll need a reliable way to get there every day. The first two weeks are spent shadowing someone experienced.

• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.

• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.