Branch Service Consultant (Insurance Walk-In)

You'll help walk-in customers at a department store service desk in Prospecton, face to face, all day. Expect to be trusted with real work from your first week.

This post is in Prospecton (KwaZulu-Natal). Please only apply if you can travel there daily. Overtime comes up in peak season and is paid.

• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.