how2apply

Front-of-House Service Consultant (Clinic)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

R7 000 – R9 750/month

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Job Description

Customers bring their problems to your counter at a courier depot counter in Durban Central, and leave with answers. If you like clear targets and knowing where you stand, this is for you.

Home base is a courier depot counter on the Durban Central side of KwaZulu-Natal. Overtime comes up in peak season and is paid.

What your day looks like

Greet customers, find out what they need and manage the queue ticket system.
Process returns, exchanges and credit notes under the Consumer Protection Act.
Take payments, balance your till and bank cash at close.
Update customer details and file signed forms for audit.
Do SIM swaps and RICA registrations with proper ID checks.
Upsell contract upgrades, accessories or cover when it fits the customer.

What you need

You can stay polite with a long queue watching
Retail hours, including Saturdays, Sundays and month-end
Matric (Grade 12) certificate
Retail or customer service experience of at least a year
Accurate with cash and paperwork
Presentable and approachable with all kinds of customers

Helpful, not essential

Speaking the main local language of your area
Medical scheme or insurance product knowledge
A Customer Service NQF certificate

What you get

Product training and certifications paid for
Monthly sales incentive on upgrades and add-ons
Staff discount on products
Fixed roster published two weeks ahead

How to apply for this job

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): a CV with a recent reference from a retail or service job, certified copy of your Grade 12 certificate plus a recently certified ID copy (within 3 months).
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Durban Central.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
Dress as if you already work the counter when you drop off a CV or go for the interview.