how2apply

Contact Centre Agent (Insurance Claims Line)

How2Apply Talent Network

Pinetown, KwaZulu-Natal

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

A good call centre job in Pinetown gives you training, shifts you can plan around and room to move up. It's a practical job: you'll see what you got done before you go home.

This post is Pinetown-based, with most of your time spent at an international outsourcing contact centre. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

What you'll actually do

Reply to emails and live chats within the service-level window.
Escalate complex complaints to a team leader with clear case notes.
Verify caller identity before sharing any account details, as POPIA requires.
Log every interaction and outcome in the CRM before taking the next call.
Attend team huddles and weekly coaching sessions on call recordings.
Follow up on open tickets and phone customers back when promised.
Meet daily targets for average handle time, quality score and first-call resolution.

You'll need

No criminal record, as most clients run a background check
Matric with a pass in English
Basic computer skills: Windows, email and working across a few screens
You stay calm when a caller is angry
Able to pass a voice and accent assessment
Open to rotating shifts, including nights and weekends for offshore campaigns

Helpful, not essential

A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience

What you get

Clear promotion path to team leader or quality assessor
Paid training for 2 to 4 weeks before you go live
Medical aid option after probation
Monthly performance bonus linked to quality and attendance

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID, a CV with a working cellphone number and email address plus certified copy of your matric certificate.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Pinetown; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.