Branch Service Consultant (Insurance Walk-In)

This courier depot counter in Stellenbosch needs someone friendly who can fix account problems while the queue moves. If you like clear targets and knowing where you stand, this is for you.

You'll report in Stellenbosch. Relocation is not covered for this one. Shifts rotate, so you'll need to be flexible about days and nights.

• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.

• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.