how2apply

Call Centre Agent (Night Shift, US Market) – Permanent

How2Apply Talent Network

Boksburg, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at an international outsourcing contact centre in Boksburg, sorting problems on the first contact. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Boksburg. Relocation is not covered for this one.

The work, day to day

Meet daily targets for average handle time, quality score and first-call resolution.
Log every interaction and outcome in the CRM before taking the next call.
Attend team huddles and weekly coaching sessions on call recordings.
Process address changes, refunds and cancellations on the billing system.
Handle callers with UK, US or Australian accents and time zones.

You'll need

Open to rotating shifts, including nights and weekends for offshore campaigns
You stay calm when a caller is angry
Able to pass a voice and accent assessment
Matric with a pass in English
Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check

Helpful, not essential

A Customer Service NQF Level 2 or 4 learnership certificate
Technical know-how on Wi-Fi, fibre or smartphones

What you get

Company transport home after night shifts
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live

How to apply for this job

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address, certified copy of your ID plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

How2Apply recruits for this position on behalf of hiring employers around Boksburg; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.