Contact Centre Agent (Insurance Claims Line)

A good call centre job in Kempton Park gives you training, shifts you can plan around and room to move up. You don't need to be the loudest person in the room, just the one others can count on.

This post is Kempton Park-based, with most of your time spent at a telecoms support centre.

• Attend team huddles and weekly coaching sessions on call recordings.
• Troubleshoot routers, fibre connections and app logins step by step.
• Follow up on open tickets and phone customers back when promised.
• Answer inbound calls within target and greet callers using the approved script.
• Handle callers with UK, US or Australian accents and time zones.

• No criminal record, as most clients run a background check
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment
• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns

• A second language, especially Afrikaans, isiZulu or Portuguese
• A Customer Service NQF Level 2 or 4 learnership certificate

• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.