how2apply

Collections Team Leader

How2Apply Talent Network

Centurion, Gauteng

Contract

Posted 1 hour ago

Contract Customer Service & Call Centre

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Job Description

Hit your collection targets at this retail credit centre in Centurion and your commission shows it. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Location: Centurion, Gauteng. Applicants who already live in the area get looked at first.

What your day looks like

Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Answer disputes about balances, interest and fees with a printed statement.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Negotiate payment arrangements and set up DebiCheck mandates.
Send written arrangements by SMS or email straight after each call.

You'll need

You keep your tone respectful even when the debtor is not
Registered, or willing to register, with the Council for Debt Collectors
At least 6 months in collections, sales or a call centre
Good with numbers, dates and payment calculations
Matric
Target-driven and comfortable with commission

Helpful, not essential

Knowledge of the NCA and prescription rules
Experience on a collections system such as Debtmaster or a dialler platform
A second South African language

On offer

Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: last three payslips showing commission earned plus certified copy of your SA ID or work permit.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Centurion; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.