how2apply

Call Centre Agent (Night Shift, US Market)

How2Apply Talent Network

Johannesburg CBD, Gauteng

Contract

Posted 1 hour ago

Contract Customer Service & Call Centre

R7 000 – R10 000/month

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Job Description

Headset on, systems open: this telecoms support centre in Johannesburg CBD needs agents who stay patient on the hundredth call. Expect to be trusted with real work from your first week.

Location: Johannesburg CBD, Gauteng. Applicants who already live in the area get looked at first.

What your day looks like

Process address changes, refunds and cancellations on the billing system.
Attend team huddles and weekly coaching sessions on call recordings.
Log every interaction and outcome in the CRM before taking the next call.
Reply to emails and live chats within the service-level window.
Meet daily targets for average handle time, quality score and first-call resolution.

What you need

Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment
No criminal record, as most clients run a background check
Matric with a pass in English

Extra points for

A second language, especially Afrikaans, isiZulu or Portuguese
Previous contact centre or retail customer service experience
A Customer Service NQF Level 2 or 4 learnership certificate

On offer

Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts
Medical aid option after probation
Monthly performance bonus linked to quality and attendance

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: proof of residence for the background check plus a CV with a working cellphone number and email address.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 9 working days.

How2Apply recruits for this position on behalf of hiring employers around Johannesburg CBD; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.