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Call Centre Agent (Night Shift, US Market) – Immediate Start

How2Apply Talent Network

Johannesburg CBD, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at a telecoms support centre in Johannesburg CBD, sorting problems on the first contact. This role rewards consistency more than flash.

Location: Johannesburg CBD, Gauteng. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

The work, day to day

Log every interaction and outcome in the CRM before taking the next call.
Answer inbound calls within target and greet callers using the approved script.
Handle callers with UK, US or Australian accents and time zones.
Attend team huddles and weekly coaching sessions on call recordings.
Reply to emails and live chats within the service-level window.
Meet daily targets for average handle time, quality score and first-call resolution.
Escalate complex complaints to a team leader with clear case notes.

What you need

You stay calm when a caller is angry
Able to pass a voice and accent assessment
Matric with a pass in English
Basic computer skills: Windows, email and working across a few screens
Open to rotating shifts, including nights and weekends for offshore campaigns

Helpful, not essential

A Customer Service NQF Level 2 or 4 learnership certificate
A second language, especially Afrikaans, isiZulu or Portuguese
Technical know-how on Wi-Fi, fibre or smartphones

What's in it for you

Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts
Clear promotion path to team leader or quality assessor

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: proof of residence for the background check, certified copy of your ID plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Johannesburg CBD.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.