Call Centre Agent (Night Shift, US Market) – Entry Level

You'll take customer calls and chats at an insurance claims contact centre in Mahikeng, sorting problems on the first contact. It's a practical job: you'll see what you got done before you go home.

The site is in Mahikeng; early starts mean public transport timing matters, so check your route before applying.

• Log every interaction and outcome in the CRM before taking the next call.
• Follow up on open tickets and phone customers back when promised.
• Answer inbound calls within target and greet callers using the approved script.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Reply to emails and live chats within the service-level window.
• Verify caller identity before sharing any account details, as POPIA requires.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• Basic computer skills: Windows, email and working across a few screens
• Able to pass a voice and accent assessment
• No criminal record, as most clients run a background check
• Matric with a pass in English
• You stay calm when a caller is angry

• A second language, especially Afrikaans, isiZulu or Portuguese
• A Customer Service NQF Level 2 or 4 learnership certificate

• Company transport home after night shifts
• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.