Call Centre Agent (Night Shift, US Market)

Headset on, systems open: this insurance claims contact centre in Roodepoort needs agents who stay patient on the hundredth call. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Roodepoort. Relocation is not covered for this one. The first two weeks are spent shadowing someone experienced.

• Meet daily targets for average handle time, quality score and first-call resolution.
• Troubleshoot routers, fibre connections and app logins step by step.
• Attend team huddles and weekly coaching sessions on call recordings.
• Follow up on open tickets and phone customers back when promised.
• Verify caller identity before sharing any account details, as POPIA requires.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• Able to pass a voice and accent assessment
• Basic computer skills: Windows, email and working across a few screens
• No criminal record, as most clients run a background check

• Company transport home after night shifts
• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.