Call Centre Agent (Night Shift, US Market)

A good call centre job in Sandton gives you training, shifts you can plan around and room to move up. Bring a calm head on busy days and you'll be fine.

The site is in Sandton; early starts mean public transport timing matters, so check your route before applying. You'll start with a short induction before working on your own.

• Handle callers with UK, US or Australian accents and time zones.
• Log every interaction and outcome in the CRM before taking the next call.
• Troubleshoot routers, fibre connections and app logins step by step.
• Verify caller identity before sharing any account details, as POPIA requires.
• Attend team huddles and weekly coaching sessions on call recordings.
• Process address changes, refunds and cancellations on the billing system.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• No criminal record, as most clients run a background check
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Able to pass a voice and accent assessment
• You stay calm when a caller is angry

• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones
• A Customer Service NQF Level 2 or 4 learnership certificate

• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.