how2apply

Call Centre Agent (Night Shift, US Market) – Experienced

How2Apply Talent Network

Vereeniging, Gauteng

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

Apply for this job

Job Description

Headset on, systems open: this international outsourcing contact centre in Vereeniging needs agents who stay patient on the hundredth call. You don't need to be the loudest person in the room, just the one others can count on.

The site is in Vereeniging; early starts mean public transport timing matters, so check your route before applying.

What your day looks like

Escalate complex complaints to a team leader with clear case notes.
Reply to emails and live chats within the service-level window.
Log every interaction and outcome in the CRM before taking the next call.
Process address changes, refunds and cancellations on the billing system.
Verify caller identity before sharing any account details, as POPIA requires.
Answer inbound calls within target and greet callers using the approved script.

Must-haves

Open to rotating shifts, including nights and weekends for offshore campaigns
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English
You stay calm when a caller is angry

Extra points for

A Customer Service NQF Level 2 or 4 learnership certificate
A second language, especially Afrikaans, isiZulu or Portuguese
Technical know-how on Wi-Fi, fibre or smartphones

What's in it for you

Company transport home after night shifts
Medical aid option after probation
Monthly performance bonus linked to quality and attendance

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID, a CV with a working cellphone number and email address plus proof of residence for the background check.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Vereeniging; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.