Client Service Officer (Municipal Pay Point) – Permanent

If you like people and hate long queues, this courier depot counter in Brakpan suits you. It's a practical job: you'll see what you got done before you go home.

You'll report in Brakpan. Relocation is not covered for this one.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.

• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers

• A Customer Service NQF certificate
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.