Client Service Officer (Municipal Pay Point)

Customers bring their problems to your counter at a private clinic front desk in Richards Bay, and leave with answers. Bring a calm head on busy days and you'll be fine.

This post is in Richards Bay (KwaZulu-Natal). Please only apply if you can travel there daily.

• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Update customer details and file signed forms for audit.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• You can stay polite with a long queue watching

• A Customer Service NQF certificate
• Speaking the main local language of your area

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.