how2apply

Client Service Officer (Municipal Pay Point)

How2Apply Talent Network

Stellenbosch, Western Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

This insurance branch in Stellenbosch needs someone friendly who can fix account problems while the queue moves. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Stellenbosch, Western Cape. Applicants who already live in the area get looked at first.

What your day looks like

Greet customers, find out what they need and manage the queue ticket system.
Log complaints and pass them to the store or branch manager.
Upsell contract upgrades, accessories or cover when it fits the customer.
Process returns, exchanges and credit notes under the Consumer Protection Act.
Call customers when repairs or orders are ready to collect.
Track parcels, reissue waybills and arrange redelivery at the counter.

What you need

Retail hours, including Saturdays, Sundays and month-end
Presentable and approachable with all kinds of customers
Accurate with cash and paperwork
You can stay polite with a long queue watching

Helpful, not essential

Speaking the main local language of your area
A Customer Service NQF certificate

What you get

Staff discount on products
Monthly sales incentive on upgrades and add-ons
Fixed roster published two weeks ahead
Product training and certifications paid for

How to apply

Make sure the role, the hours and working in Stellenbosch really suit you before you apply.
Keep copies of these ready to send: a CV with a recent reference from a retail or service job, a recently certified ID copy (within 3 months) plus certified copy of your Grade 12 certificate.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 9 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Stellenbosch.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Dress as if you already work the counter when you drop off a CV or go for the interview.
Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.