Customer Service Agent (Telco Support) – Fixed-Term

Headset on, systems open: this insurance claims contact centre in Epping needs agents who stay patient on the hundredth call. You don't need to be the loudest person in the room, just the one others can count on.

Home base is an insurance claims contact centre on the Epping side of Western Cape.

• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.
• Follow up on open tickets and phone customers back when promised.
• Reply to emails and live chats within the service-level window.
• Answer inbound calls within target and greet callers using the approved script.

• Able to pass a voice and accent assessment
• No criminal record, as most clients run a background check
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Matric with a pass in English
• Basic computer skills: Windows, email and working across a few screens

• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones
• Previous contact centre or retail customer service experience

• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.