Client Service Officer (Municipal Pay Point)

Customers bring their problems to your counter at a mall cellular store in Vanderbijlpark, and leave with answers. This is a good step for someone who wants proper routine and a manager who notices good work.

Home base is a mall cellular store on the Vanderbijlpark side of Gauteng.

• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.