Recoveries Consultant (Written-Off Accounts)

This municipal accounts office in Pretoria West needs a calm negotiator who can hear "no" without giving up. It's a practical job: you'll see what you got done before you go home.

The site is in Pretoria West; early starts mean public transport timing matters, so check your route before applying. Overtime comes up in peak season and is paid.

• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.
• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.
• Track broken promises-to-pay and follow up within 48 hours.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• Matric
• Good with numbers, dates and payment calculations

• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background
• Experience on a collections system such as Debtmaster or a dialler platform

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").