Collections Agent (Early Arrears)

Collections at a microlender call centre in Mamelodi is about firm, fair conversations and steady numbers. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Mamelodi, Gauteng, so you'll need a reliable way to get there every day. Start is planned for the beginning of next month.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Answer disputes about balances, interest and fees with a printed statement.
• Hand accounts over for legal action once internal steps are exhausted.
• Record reasons for non-payment so the credit team can adjust policy.
• Track broken promises-to-pay and follow up within 48 hours.

• You keep your tone respectful even when the debtor is not
• Matric
• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record

• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.