Collections Agent (Early Arrears)

This municipal accounts office in Benoni needs a calm negotiator who can hear "no" without giving up. You don't need to be the loudest person in the room, just the one others can count on.

The site is in Benoni; early starts mean public transport timing matters, so check your route before applying. Most weeks are 45 hours, in line with the BCEA.

• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Hand accounts over for legal action once internal steps are exhausted.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Send written arrangements by SMS or email straight after each call.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Report daily on rands collected, contacts made and arrangements set.

• Clear credit and criminal record
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations
• Matric
• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.