how2apply

Live Chat & Email Support Agent – Permanent

How2Apply Talent Network

Tembisa, Gauteng

Contract

Posted 1 hour ago

Contract Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at an international outsourcing contact centre in Tembisa, sorting problems on the first contact. Expect to be trusted with real work from your first week.

This post is in Tembisa (Gauteng). Please only apply if you can travel there daily.

The work, day to day

Process address changes, refunds and cancellations on the billing system.
Verify caller identity before sharing any account details, as POPIA requires.
Escalate complex complaints to a team leader with clear case notes.
Reply to emails and live chats within the service-level window.
Follow up on open tickets and phone customers back when promised.
Answer inbound calls within target and greet callers using the approved script.

You'll need

Able to pass a voice and accent assessment
No criminal record, as most clients run a background check
Matric with a pass in English
Clear, neutral spoken English and good typing speed (around 30 wpm)
Basic computer skills: Windows, email and working across a few screens
You stay calm when a caller is angry

What's in it for you

Company transport home after night shifts
Clear promotion path to team leader or quality assessor
Paid training for 2 to 4 weeks before you go live
Medical aid option after probation

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check, certified copy of your matric certificate plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Tembisa.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.