how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Centurion, Gauteng

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at a telecoms support centre in Centurion, sorting problems on the first contact. It suits someone who likes knowing exactly what a good day's work looks like.

This post is in Centurion (Gauteng). Please only apply if you can travel there daily.

What you'll actually do

Escalate complex complaints to a team leader with clear case notes.
Reply to emails and live chats within the service-level window.
Attend team huddles and weekly coaching sessions on call recordings.
Verify caller identity before sharing any account details, as POPIA requires.
Answer inbound calls within target and greet callers using the approved script.
Meet daily targets for average handle time, quality score and first-call resolution.

What you need

Matric with a pass in English
Able to pass a voice and accent assessment
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)

On offer

Monthly performance bonus linked to quality and attendance
Company transport home after night shifts
Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address, certified copy of your ID plus proof of residence for the background check.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Centurion; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.