how2apply

Collections Agent (Early Arrears)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Hit your collection targets at this microlender call centre in Durban Central and your commission shows it. This role rewards consistency more than flash.

This post is in Durban Central (KwaZulu-Natal). Please only apply if you can travel there daily.

What you'll actually do

Report daily on rands collected, contacts made and arrangements set.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Record reasons for non-payment so the credit team can adjust policy.
Track broken promises-to-pay and follow up within 48 hours.
Update debtor contact details from tracing searches.
Hand accounts over for legal action once internal steps are exhausted.
Answer disputes about balances, interest and fees with a printed statement.

Must-haves

At least 6 months in collections, sales or a call centre
Target-driven and comfortable with commission
Registered, or willing to register, with the Council for Debt Collectors
Clear credit and criminal record
Matric

Extra points for

A second South African language
Knowledge of the NCA and prescription rules
Legal collections or attorney-firm background

On offer

Uncapped monthly commission on collected rands
Monthly incentives for the top three collectors
Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: certified copy of your SA ID or work permit, last three payslips showing commission earned plus your matric results, certified.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Durban Central.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.