Collections Agent (Early Arrears)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's a practical job: you'll see what you got done before you go home.

The work is in Paarl, Western Cape, so you'll need a reliable way to get there every day.

• Answer disputes about balances, interest and fees with a printed statement.
• Send written arrangements by SMS or email straight after each call.
• Record reasons for non-payment so the credit team can adjust policy.
• Update debtor contact details from tracing searches.
• Report daily on rands collected, contacts made and arrangements set.

• Good with numbers, dates and payment calculations
• Matric
• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record

• A second South African language
• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.