Recoveries Consultant (Written-Off Accounts)

This municipal accounts office in Epping needs a calm negotiator who can hear "no" without giving up. Expect to be trusted with real work from your first week.

This post is Epping-based, with most of your time spent at a municipal accounts office.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Update debtor contact details from tracing searches.
• Record reasons for non-payment so the credit team can adjust policy.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Hand accounts over for legal action once internal steps are exhausted.
• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.

• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language
• Legal collections or attorney-firm background

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.