Customer Service Consultant (Cellular Store)

You'll help walk-in customers at an insurance branch in Montague Gardens, face to face, all day. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Montague Gardens (Western Cape). Please only apply if you can travel there daily. You'll start with a short induction before working on your own.

• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.