Collections Agent (Early Arrears)

Collections at a microlender call centre in Sandton is about firm, fair conversations and steady numbers. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Sandton, Gauteng, so you'll need a reliable way to get there every day. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Answer disputes about balances, interest and fees with a printed statement.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Update debtor contact details from tracing searches.
• Report daily on rands collected, contacts made and arrangements set.

• Matric
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.