how2apply

Collections Agent (Early Arrears)

How2Apply Talent Network

Somerset West, Western Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R8 000 – R11 000/month

Apply for this job

Job Description

Collections at a microlender call centre in Somerset West is about firm, fair conversations and steady numbers. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Somerset West, Western Cape, so you'll need a reliable way to get there every day. Start date: as soon as possible for the right person.

What you'll actually do

Record reasons for non-payment so the credit team can adjust policy.
Send written arrangements by SMS or email straight after each call.
Report daily on rands collected, contacts made and arrangements set.
Hand accounts over for legal action once internal steps are exhausted.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Update debtor contact details from tracing searches.

You'll need

Good with numbers, dates and payment calculations
Matric
Clear credit and criminal record
Target-driven and comfortable with commission

Extra points for

Knowledge of the NCA and prescription rules
Legal collections or attorney-firm background
A second South African language

On offer

Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you

How to apply

Make sure the role, the hours and working in Somerset West really suit you before you apply.
Keep copies of these ready to send: last three payslips showing commission earned, your matric results, certified plus certified copy of your SA ID or work permit.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Somerset West; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.