Recoveries Consultant (Written-Off Accounts)

Hit your collection targets at this debt collection agency in Bellville and your commission shows it. Bring a calm head on busy days and you'll be fine.

The work is in Bellville, Western Cape, so you'll need a reliable way to get there every day. Start date: as soon as possible for the right person.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Send written arrangements by SMS or email straight after each call.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.
• Hand accounts over for legal action once internal steps are exhausted.

• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• Matric
• Clear credit and criminal record

• A second South African language
• Legal collections or attorney-firm background

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.