how2apply

Collections Agent (Student Accounts)

How2Apply Talent Network

Atlantis, Western Cape

Contract

Posted 4 hours ago

Contract Customer Service & Call Centre

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Job Description

Collections at a retail credit centre in Atlantis is about firm, fair conversations and steady numbers. It's the kind of job where doing the basics well every day gets you noticed.

Home base is a retail credit centre on the Atlantis side of Western Cape. Overtime comes up in peak season and is paid.

What you'll actually do

Negotiate payment arrangements and set up DebiCheck mandates.
Send written arrangements by SMS or email straight after each call.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Report daily on rands collected, contacts made and arrangements set.
Track broken promises-to-pay and follow up within 48 hours.
Update debtor contact details from tracing searches.
Hand accounts over for legal action once internal steps are exhausted.

Must-haves

Target-driven and comfortable with commission
Matric
Clear credit and criminal record
Good with numbers, dates and payment calculations

Nice if you have

Legal collections or attorney-firm background
A second South African language

What's in it for you

Structured weekday hours with only occasional Saturdays
Monthly incentives for the top three collectors
Council for Debt Collectors registration paid for you
Uncapped monthly commission on collected rands

Applying, step by step

Make sure the role, the hours and working in Atlantis really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): last three payslips showing commission earned plus certified copy of your SA ID or work permit.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Atlantis.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.