how2apply

Collections Agent (Student Accounts) – Experienced

How2Apply Talent Network

Cape Town CBD, Western Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

Collections at a retail credit centre in Cape Town CBD is about firm, fair conversations and steady numbers. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a retail credit centre in Cape Town CBD. Living nearby, or on a taxi route to it, really helps.

What you'll actually do

Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Send written arrangements by SMS or email straight after each call.
Report daily on rands collected, contacts made and arrangements set.
Negotiate payment arrangements and set up DebiCheck mandates.
Keep calls within the National Credit Act and the Debt Collectors Act rules.

You'll need

You keep your tone respectful even when the debtor is not
Clear credit and criminal record
Good with numbers, dates and payment calculations
At least 6 months in collections, sales or a call centre

Nice if you have

Knowledge of the NCA and prescription rules
Legal collections or attorney-firm background

What you get

Uncapped monthly commission on collected rands
Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you

How to apply for this job

Make sure the role, the hours and working in Cape Town CBD really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your SA ID or work permit plus your matric results, certified.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 5 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Cape Town CBD.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").