Service Desk Consultant (Furniture Store)

This private clinic front desk in Cape Town CBD needs someone friendly who can fix account problems while the queue moves. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Cape Town CBD-based, with most of your time spent at a private clinic front desk. Weekend work is on a roster, so you won't be on every weekend.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Take payments, balance your till and bank cash at close.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.

• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers

• RICA and cellular product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.