how2apply

Call Centre Agent (Night Shift, US Market) – Experienced

How2Apply Talent Network

Cape Town CBD, Western Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R8 250 – R11 500/month

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Job Description

A good call centre job in Cape Town CBD gives you training, shifts you can plan around and room to move up. This role rewards consistency more than flash.

Location: Cape Town CBD, Western Cape. Applicants who already live in the area get looked at first. Weekend work is on a roster, so you won't be on every weekend.

What you'll actually do

Escalate complex complaints to a team leader with clear case notes.
Handle callers with UK, US or Australian accents and time zones.
Reply to emails and live chats within the service-level window.
Log every interaction and outcome in the CRM before taking the next call.
Process address changes, refunds and cancellations on the billing system.

Must-haves

Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment
Matric with a pass in English
No criminal record, as most clients run a background check

Helpful, not essential

Technical know-how on Wi-Fi, fibre or smartphones
A second language, especially Afrikaans, isiZulu or Portuguese

On offer

Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live
Medical aid option after probation
Clear promotion path to team leader or quality assessor

How to apply

Make sure the role, the hours and working in Cape Town CBD really suit you before you apply.
Keep copies of these ready to send: a CV with a working cellphone number and email address, certified copy of your ID plus certified copy of your matric certificate.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Cape Town CBD; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.