Arrears Negotiator (Vehicle Finance)

This municipal accounts office in Worcester needs a calm negotiator who can hear "no" without giving up. You don't need to be the loudest person in the room, just the one others can count on.

The site is in Worcester; early starts mean public transport timing matters, so check your route before applying. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.
• Hand accounts over for legal action once internal steps are exhausted.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Send written arrangements by SMS or email straight after each call.
• Report daily on rands collected, contacts made and arrangements set.
• Negotiate payment arrangements and set up DebiCheck mandates.

• Target-driven and comfortable with commission
• Matric
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language
• Knowledge of the NCA and prescription rules

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").