how2apply

Customer Care Consultant (Retail Bank)

How2Apply Talent Network

Cape Town CBD, Western Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R7 500 – R11 250/month

Apply for this job

Job Description

A good call centre job in Cape Town CBD gives you training, shifts you can plan around and room to move up. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Cape Town CBD. Relocation is not covered for this one. Start date: as soon as possible for the right person.

The work, day to day

Log every interaction and outcome in the CRM before taking the next call.
Escalate complex complaints to a team leader with clear case notes.
Handle callers with UK, US or Australian accents and time zones.
Answer inbound calls within target and greet callers using the approved script.
Troubleshoot routers, fibre connections and app logins step by step.
Attend team huddles and weekly coaching sessions on call recordings.

Must-haves

You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
Matric with a pass in English
Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check
Able to pass a voice and accent assessment

Nice if you have

Previous contact centre or retail customer service experience
Technical know-how on Wi-Fi, fibre or smartphones
A Customer Service NQF Level 2 or 4 learnership certificate

What you get

Company transport home after night shifts
Clear promotion path to team leader or quality assessor
Medical aid option after probation
Monthly performance bonus linked to quality and attendance

Applying, step by step

Make sure the role, the hours and working in Cape Town CBD really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address plus proof of residence for the background check.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Cape Town CBD.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.