Collections Agent (Student Accounts)

Collections at a debt collection agency in Sandton is about firm, fair conversations and steady numbers. People who do well here are steady, honest and not scared to ask when something is unclear.

The work is in Sandton, Gauteng, so you'll need a reliable way to get there every day. Overtime comes up in peak season and is paid.

• Send written arrangements by SMS or email straight after each call.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Answer disputes about balances, interest and fees with a printed statement.
• Hand accounts over for legal action once internal steps are exhausted.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Track broken promises-to-pay and follow up within 48 hours.
• Record reasons for non-payment so the credit team can adjust policy.

• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors

• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background
• A second South African language

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.