Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at a mall cellular store in Boksburg, and leave with answers. This role rewards consistency more than flash.

The site is in Boksburg; early starts mean public transport timing matters, so check your route before applying. Overtime comes up in peak season and is paid.

• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.