Collections Agent (Student Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's the kind of job where doing the basics well every day gets you noticed.

Location: Somerset West, Western Cape. Applicants who already live in the area get looked at first.

• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Track broken promises-to-pay and follow up within 48 hours.
• Update debtor contact details from tracing searches.
• Negotiate payment arrangements and set up DebiCheck mandates.

• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• Matric

• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.