Collections Agent (Student Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. This is a good step for someone who wants proper routine and a manager who notices good work.

Home base is a debt collection agency on the Umhlanga side of KwaZulu-Natal.

• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.
• Send written arrangements by SMS or email straight after each call.

• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record

• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.